E mail marketing made simple with Catherine Gladwyn

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Has setting up an e mail list for your pet business been on the to-do list for ages?

I know itโ€™s the case for many pet business owners which is why this week I’m speaking to VA and Mailchimp expert Catherine Gladwyn.

Catherine helps hundreds of small business owners get their heads around e mail marketing and takes away the overwhelm.

She works as a virtual assistant, coaches other virtual assistants, has written a book, How to Be A Virtual Assistant and has another book due out this autumn.

Catherine kindly shares her tips on email marketing for the podcast and you can listen in on the player link below or read as a blog post.

With so many different ways to keep in touch with customers, often e mail marketing gets pushed to the bottom of the list.

It can be fiddly and complicated. You may need to set up lead magnets, landing pages, opt in boxes or create downloads.

All these things take time, planning and research.

But once the hard work is done, having an e mail list means you have a direct line to your clients that you own.

No algorithms to contend with or distractions while on social media.

You can have a conversation with them and people are more likely to sign up for your product or service from a conversation going on in their inbox.

As Catherine says: โ€œSocial media is borrowed, things happen beyond our control. Thatโ€™s why having an email list is so important.โ€

Catherine Gladwyn
Catherine Gladwyn, Mailchimp expert and author of How To Be A VA

We spoke during lockdown in May 2020 – the ideal time to start something new.

Catherine breaks down setting up an e mail list or newsletter and what you can do with it into simple steps.

Just start.

Donโ€™t worry about not having anyone on it at the beginning. We all start with 0, then a few friends and our mum! Catherine says: โ€œIt takes time, donโ€™t let that put you off. It doesn’t have to be perfect, keep it simple. Making a start is most important.โ€

Be consistent.

Even if you only have a few subscribers, keep on going and learn with each message. โ€œIt can feel like youโ€™re talking to an emptyย  room, but it will pay dividends. Keep going,โ€ says Catherine.

Remember to share the sign up form.

โ€œYou can share this on your website, on social media, on the footer of your website, in a pop up form on your website, on receipts, invoices, on your e mail signature or leaflets. Any opportunity you get to talk to people, share the link,โ€ she says.

Create a lead magnet.

This is a resource or offer you can share with people in exchange for their e mail address meaning you can stay in touch.

Catherine explains: โ€œThink of something where you can educate people, give value and show you as the expert.โ€

Think quality over quantity.

Catherine says to only send a newsletter when you have something valuable to say.

โ€œIf you overwhelm yourself and say you will send one every week without fail and you havenโ€™t got anything to say it will mean you send a dull e mail.

“This will lead to unsubscribes which often makes people stop with their e mail marketing.โ€

Show your personality.

Use your e mail to bring your team and customers closer and show your personality.

Catherine says to share interesting things that are happening in your business and on your team from awards to new recruits.

And she shared a brilliant example of celebrating the dog walker who uses a poo bag to pick up a record number of poos!

Mix things up.

Share your products and services and use e mails to ask for reviews – this will help boost your business in so many ways.

Have a press page.

Use your newsletter to share any press coverage you have. โ€œPress elevates your status,โ€ says Catherine.

โ€œPeople will be impressed with this and you should shout about it!โ€

Make sure itโ€™s easy to unsubscribe.

This allows the recipient to stop getting your e mails if they donโ€™t want to.

Donโ€™t let the unsubscribes get to you.

โ€œPeople unsubscribe for many reasons,โ€ says Catherine. โ€œThey may be competitors, have left the industry and donโ€™t need the information you share.

“If youโ€™re a dog walker, they may have moved, theyย  may have even lost their dog. If you have services, theyย  may have lost their job and donโ€™t want to be enticed to spend.

“Itโ€™s rarely because they think youโ€™re a horrible person.โ€

Catherine Gladwyn, How To Be A VA book
Catherine’s first book is a guide on How to be a Virtual Assistant

If you’d like to find out more about Catherine you can do so on her website:

https://delegateva.co.uk

Catherine’s How To Be A VA on Amazon:

How to be a Virtual Assistant by Catherine Gladwyn* (Affiliate link)

Follow Catherine on social media:

Facebook: https://www.facebook.com/DelegateVA

Twitter: https://twitter.com/DelegateVA

LinkedIn: https://www.linkedin.com/in/delegateva/

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